Working with Ellen Russell was hands down the best Real Estate experience of both mine and my husband's life - and we've bought and sold many homes! We actually met Ellen as the listing agent for the home we purchased on Manchester Road and were thoroughly impressed with her knowledge of this historic home, the neighborhood and of the Shaker Heights community. We made the decision to step away from another Howard Hanna agent in Chardon to work exclusively with Ellen. Throughout the sales process, Ellen provided timely, professional communication, introduced us to our wonderful Mortgage Broker Tony Artino, provided excellent contacts within Howard Hanna Insurance Services and even helped us make contact with Howard Hanna Northcoast Movers, who did an exceptional job with a fairly complicated move. We highly recommend Ellen to anyone making a move within Shaker Heights! It was an absolute pleasure.